Is my house covered while I am away on vacation?

Yes it is, however freezing of pipes is not covered if you have been away from your home for more than four consecutive days. However, you will still be insured if you arrange for someone to enter your dwelling daily to ensure the heating is being maintained or if you shut off the water supply and drain all of the pipes and appliances.

What information should I collect if my property was damaged or broken into?

If your property was damaged or broken into, you should do the following: Document exactly what happened Note the time and location of the incident Take as many pictures/videos of the damage as possible Make a list of any items that are damaged or missing Keep all receipts of any expenses associated with the incident Keep a record of any investigating officers including name, badge number, and occurrence number.

How can I file a property claim?

If you are submitting your claim during normal business hours, you can contact us directly via phone at (519) 268-3535 and one of our claim’s adjusters will support you throughout the process.

Why do I need sewer back up coverage if I have a septic tank?

Sewer back up coverage also includes the backing up of sewers, septic, drains, eavestrough and downspouts.

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Some of the best moments in life happen at home – and it’s important to make sure that your property, personal belongings, and family’s peace of mind are protected.

Our brokers want you to get the most out of your home insurance policy, and we are committed to helping you find a comprehensive, flexible, and personalized package that works within your budget.

If you’re ready to explore your options today, our brokers are here to help! Feel free to request a quote or give us a call and we are happy to have a chat.

“You have been my insurance broker for many years, I just wanted you to know that I’ve appreciated your excellent service to my family.”

Gerry G – London

Client since 1998

“I’ve had my insurance with Derek and Owen for over 15 years. They provide competitive rates and excellent customer service. They are always available to assist, even after hours. I’ve called their cell on a Saturday morning when I had questions and needed help with a claim. They walked me through the whole process and made me feel very at ease. I would recommend their services to anyone!”

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“All my insurance needs are taken care of here, the service and friendliness of this office is second to none. Great customer service is hard to find these days – and Owen and Derek are amazing to work with personally and professionally!”

Rebecca W.

Client Since 2003

“Myself and my family have been safely insured with the team at Dorchester Insurance for close to ten years and have been completely won over with the consistent high level of service and caring that I have experienced over that time. I recommend the services of Dorchester Insurance to all my friends and family without reservation.”

Peter F – London

Client since 2008

Frequently Asked Questions

PROPERTY

If your property was damaged or broken into, you should do the following:

Document exactly what happened
Note the time and location of the incident
Take as many pictures/videos of the damage as possible
Make a list of any items that are damaged or missing
Keep all receipts of any expenses associated with the incident
Keep a record of any investigating officers including name, badge number, and occurrence number.

Tenants insurance is for people who rent their living space, it covers liability as well as coverage for your personal contents.

If you are submitting your claim during normal business hours, you can contact us directly via phone at (519) 268-3535 and one of our claim’s adjusters will support you throughout the process.

For more detailed information, visit our ‘How to Submit a Claim’ page.

If your property has just been damaged or broken into, the most important thing to remember is to stay calm. You should then check for injuries and contact the police immediately if someone is injured or if you are in danger.

Once everyone is safe, you should secure the property by double checking that all windows, doors, and gates are intact. If your property has been severely damaged, contact an emergency claims service provider immediately.

You can learn more about what to do in this situation on our Property Damage or Theft page.

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