Skip to content

FEEL SECURE
ON THE
ROAD

The Claims Process

You can count on us to be there for you should you ever need to file a claim after an accident. Here is a look at what the claims process looks like.

The Claims Process for Vehicle Accidents

Before contacting anyone, make sure you have the right information on hand. This includes:

  • Pictures/videos of the scene
  • Date and time of accident
  • Location of accident
  • How the accident happened
  • Damage to your vehicle
  • Damage to other vehicle(s)

If another driver or drivers were involved, make sure that you have their:

  • Name and driver’s license number
  • Insurance company and policy number
  • Owner’s name, address, and phone number
  • Vehicle year, make, model and plate number

After you have contacted either the police or a collision reporting center, you should then give us a call right away to handle your claim.

You can reach us by phone at 519-268-3535 during regular business hours.

To learn more about what to do immediately following an accident, visit our What to do after a vehicle accident page.

If you need to get in touch with someone outside of these hours, our insurance partners can be contacted 24/7 at the following phone numbers:

  • Premier Marine, 1-866-462-3650
  • Travelers Canada, 1-800-661-5522
  • Portage Mutual, 1-800-340-2439
  • Westminster Mutual, 1-877-488-6642

Once you have reported your accident with us, you will then be assigned a claims adjuster who will handle your case fairly and professionally.

We want you to be back on the road swiftly, and we are committed to being there for you through the claims process every step of the way.

Preparing Your Vehicle Ahead of Time

Accidents cannot always be avoided, but you can make sure your vehicle is prepared ahead of time. Here are some things to keep in your car just in case.

  • Notepad and pen
  • Copies of the official FSRA accident worksheet
  • Reflective, hi-vis vests
  • Bottled water
  • Small tool kit