How to submit a vehicle accident claim?

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The Claims Process for Vehicle Accidents

1. Make sure you have the right information

Before contacting anyone, make sure you have the right information on hand. This includes:

If another driver or drivers were involved, make sure that you have their:
- Name and driver’s license number
- Insurance company and policy number
- Owner’s name, address, and phone number
- Vehicle year, make, model and plate number

2. Contact us

After you have contacted either the police or a collision reporting center, you should then give us a call right away to handle your claim.

You can reach us by phone at (519) 268-3535 during regular business hours.

If you need to get in touch with someone outside of these hours, our insurance partners can be contacted 24/7 at the following phone numbers:

Premier Marine, 1-866-462-3650
Travelers Canada, 1-800-661-5522
Portage Mutual, 1-800-340-2439
Westminster Mutual, 1-877-488-6642
To learn more about what to do immediately following an accident, visit our ‘What to do after a vehicle accident’ page.

3. Let our claims adjusters support and guide you

Once you have reported your accident with us, you will then be assigned a claims adjuster who will handle your case fairly and professionally.

We want you to be back on the road swiftly, and we are committed to being there for you through the claims process every step of the way.

The Claims Process for Vehicle Accidents